Intuitive Operator Console offers complete functionality for controlling conferences

Long Beach, CA.   June 20, 2011 - WYDE Voice, the leading provider of high definition conferencing solutions, is pleased to announce an Operator Console Graphic User Interface (GUI) for its SB-HD 1,000/10,000 advanced audio conferencing bridges. The new dashboard allows operators to provide call monitoring of any conference call on the bridge, see real-time commands being entered by guest callers, transfer callers to a specified conference, dial-out from the bridge to add callers to a conference, and assist in Q&A session management.

“Our new operator console allows Conferencing Service Providers (CSPs) to deliver white glove conferencing services at a fraction of the cost of a legacy conferencing bridge,” said Michael Eastman, Director of Sales for WYDE Voice.  “This new capability makes it possible for CSPs to deliver the best customer support for their clients who use an operator assisted service.”

The WYDE Operator Console is designed to make everyday operator activities easier. It allows operators to manage users, monitor and manage conferences or individual calls, as well as perform key operator tasks such as muting conferences or participants, placing conferences on hold, and initiating recording.

The Operator Console dashboard includes a real-time status feature allowing operators to access data on inbound and outbound calls processed by the bridge, keep a record of which conferences have taken place, provide usage data for each Dialed Number Identification Service (DNIS), and detail call traffic statistics by time of day and load utilization.

The WYDE SB-HD 1,000/10,000 conferencing bridge runs on off-the-shelf commodity hardware, but provides features and functionality far beyond that of a legacy conferencing bridge.  Experience WYDE’s latest developments in HD Voice Conferencing .

About WYDE Voice

WYDE Voice is the winner of the prestigious VON Top Innovator ‘Best in Show’ Award for its high-quality, high-capacity conferencing bridges. It develops high- definition (HD) voice applications for organizations of all sizes. The company offers turn-key products with custom features at the most cost effective price on the market. WYDE Voice specializes in bringing high-quality voice to complex, multi-speaker and multi-listener environments. For more information, visit www.wydevoice.com or call 866-508-9020.